Frequently Asked Questions
Yes! Being an online retail store we sell to individual customers. We also supply small gyms and stores. If you send us an email on the quantities and the brands you are interested in purchasing we will get back to you with further information.
Yes! We deliver nation wide. For orders above R300 we deliver free of charge. A small delivery fee of R50 will be added to order below R300.
All orders placed and paid before 15:30 will be sent out the same day. For most major centres delivery will take place the next working day. Major centres such as Cape Town and outlying areas will take 2 – 3 working days.
Some examples are:
Ordered and paid on Monday at 13:00.
Sent Out:
On Monday
Delivery:
Johannesburg and Pretoria: Tuesday or Wednesday
Cape Town: 2 – 3 working days.
Ordered and paid on Saturday or Sunday.
Sent Out:
On Monday
Delivery:
Johannesburg and Pretoria: Tuesday or Wednesday
Cape Town: 2 – 3 working days.
We cannot give a time when the courier driver will arrive to deliver the parcel. There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.
Delivery will take place between business hours, from 08:00 to 16:30. Please ensure that someone is present at the delivery address to receive and sign for the parcel.
There are three payment options. Secure credit card done on the website, EFT (Electronic Funds Transfer) or you can do a Cash Deposit into our account. For EFT payments the proof of payment can be sent to sales@supplementworld.co.za or faxed to 086 546 5134 for your parcel to be sent out the same working day if it is before 15:30.
You order the products via our user-friendly website at your convenience. For step-by-step instructions on How To Order.
No. For the present time we only deliver within South Africa. Some customers from Namibia have arranged for their parcel to be collected from our warehouse by their own courier company.
No. We do however offer discounts based on quantity and brands orders. Send us an email of the brands and quantities you are interested in and we will send you your discount structure.
No. We are an online retail store of finished consumer products.
