Delivery

When can I expect my parcel?

Orders which have been placed and paid on a working day before 15:30 will be dispatched for the delivery schedule below.

We are closed on Public Holidays. Orders will be processed and dispatched the next working day.

Johannesburg and Pretoria

Next working day.

Most parcels are delivered in 1 working day. If there is a courier delay then your parcel will be delivered the following day.

Cape Town and Durban

1 - 3 working days.

Outlying Areas

3 - 5 working days.

Other Major Centres

1 - 3 working days.

Delivery Examples

What time will my parcel be delivered?

We cannot give a time when the courier driver will arrive to deliver the parcel.

There are so many factors which influence the delivery time such as traffic, delays at a previous stop or a technical problem.

Delivery will take place between business hours, from 08:00 to 16:30.

Please ensure that someone is present at the delivery address to receive and sign for the parcel.

Can I track my parcel?

Yes.

You will receive a shipping email which will include a waybill number and a link to track your parcel online.

My parcel is delayed what should I do?

Unfortunately parcel delays do happen, however we follow-up with the respective service providers immediately.

Please send an email to sales@supplementworld.co.za and we will follow-up with the courier company.

Just place your Order # with Delayed in the subject line and send it through to us.

Receiving your parcel.

Courier companies do not deliver to P.O. Boxes or the post office.

Someone must sign the waybill when receiving the parcel. If you cannot be present at the delivery address a work colleague or member of staff may sign on your behalf.